❓ Frequently Asked Questions

Got Questions?
We've Got Answers.

Whether you're a new player from Manila just signing up, or a seasoned 365scores member from Cebu looking for a quick answer — this FAQ page covers everything you need to know about registration, payments, games, bonuses, account security, and responsible gaming.

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Quick answers.
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👤 Account & Registration

Creating a 365scores account is quick and straightforward. Head over to the 365scores Login page and click the registration option. You'll need to provide your full name, email address, mobile number, and date of birth. You must confirm that you are at least 21 years old — this is a strict PAGCOR requirement for all online gaming platforms in the Philippines. Once you've filled in your details, verify your email address and your account will be ready to use. The whole process usually takes less than five minutes, so you'll be playing in no time.

The minimum age to register and play on 365scores is 21 years old, in strict compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations. This applies to all players across the Philippines — whether you're in Metro Manila, Davao, Cebu, or Quezon City. We take age verification seriously and may request a government-issued ID (passport, driver's license, or SSS/UMID card) to confirm your date of birth. Any account found to belong to a person under 21 will be immediately suspended.

No — each player is permitted to hold only one active 365scores account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you've forgotten your login details, use the password reset option on the 365scores Login page rather than creating a new account.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC on 365scores, log in to your account, go to Account Settings, and upload a clear photo or scan of a valid government-issued ID (passport, driver's license, or SSS/UMID). You may also be asked to provide a selfie holding your ID. Our team typically reviews KYC submissions within 24–48 hours. Once verified, your account is fully unlocked for deposits and withdrawals.

If you've forgotten your password, go to the 365scores Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access.
💳 Deposits & Withdrawals

365scores supports the most popular payment methods used by Filipino players. You can deposit and withdraw using GCash, Maya (PayMaya), debit cards, and bank transfers via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted, in line with current Philippine regulations.

The minimum deposit on 365scores is ₱100 for GCash and Maya transactions. For bank transfers, the minimum deposit is ₱500 due to bank processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as part of our AML (Anti-Money Laundering) compliance procedures.

Withdrawal processing times on 365scores depend on your chosen payment method. GCash and Maya withdrawals are typically processed within 1–3 hours after approval. Bank transfers to BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank usually take 1–3 business days depending on your bank's processing schedule. All withdrawal requests are subject to a standard review by our payments team before funds are released. Make sure your KYC verification is complete to avoid any delays.

The minimum withdrawal amount on 365scores is ₱200 for GCash and Maya. For bank transfers, the minimum withdrawal is ₱500. Withdrawal requests below these thresholds will not be processed. We recommend consolidating smaller balances before requesting a withdrawal to avoid any inconvenience. If you have questions about a specific withdrawal, contact our support team at [email protected].

There are several reasons a withdrawal request on 365scores may be declined: your KYC verification is incomplete or pending; the payment account you're withdrawing to does not match the name on your 365scores account; you have an active bonus with wagering requirements that haven't been met yet; or your account has been flagged for a security review. If your withdrawal was rejected, you'll receive a notification with the reason. You can also reach out to our support team for clarification.
🎮 Games & Platform

365scores offers a wide variety of games to suit every type of player. Our game library includes Slot games with hundreds of titles from top providers, Bingo rooms with multiple variants and prize pools, Fisher Game — our popular fish-shooting arcade game — and a full 365scores Casino section featuring live dealer tables, card games, and more. We regularly add new titles to keep things fresh and exciting for our players across the Philippines.

Yes — 365scores is fully optimized for mobile play. Whether you're using an Android or iOS device, you can access all games directly through your mobile browser without needing to download a separate app. The platform is designed to be responsive and smooth on smaller screens, so you can enjoy slots, bingo, fisher games, and live casino tables on the go — whether you're commuting in Makati or relaxing at home in Quezon City.

Absolutely. All games on 365scores use certified Random Number Generator (RNG) technology to ensure that every spin, card draw, and game outcome is completely random and fair. Our platform operates under PAGCOR regulations, which require regular audits and compliance checks. Live casino games are streamed in real time with professional dealers, adding an extra layer of transparency. You can always check the RTP (Return to Player) percentage for individual slot games in the game information panel.

The Fisher Game is one of the most popular arcade-style games on 365scores. It's a fish-shooting game where players aim and fire at different types of fish swimming across the screen — each fish has a different point value and payout multiplier. It's fast-paced, visually exciting, and a big hit with Filipino players who enjoy skill-based gaming alongside traditional casino games. You can adjust your bet size per shot and aim for the high-value boss fish for bigger rewards.
🎁 Bonuses & Promotions

365scores offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions section of the platform after you log in. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a certain number of times before you can withdraw winnings derived from it. Always read the full bonus terms before opting in so you know exactly what's required.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager a bonus amount before the resulting winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms in your 365scores account for exact details.

Yes. If you prefer to play without bonuses — for example, if you want to be able to withdraw your winnings immediately without meeting wagering requirements — you can opt out of bonus offers in your 365scores account settings. Simply go to Account Settings and toggle off the bonus opt-in preference. Note that once you've accepted a bonus and it has been credited to your account, you cannot retroactively opt out of that specific bonus.
🔒 Account Security

365scores uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and follow strict data handling protocols. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone else has accessed your 365scores account without your permission, act immediately: change your password via the 365scores Login page, then contact our support team at [email protected] to report the incident. Our security team will review your account activity and, if necessary, temporarily lock your account while the investigation is ongoing. We also recommend enabling two-factor authentication (2FA) in your account settings for added protection.

Yes. 365scores supports two-factor authentication (2FA) via SMS or authenticator app. We strongly recommend enabling 2FA on your account — it adds a critical second layer of security so that even if someone obtains your password, they still cannot log in without the one-time code sent to your registered mobile number. You can enable 2FA in your Account Settings under the Security tab.
🛡️ Responsible Gaming

365scores provides a full suite of responsible gaming tools accessible directly from your account settings. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cool-off periods (24 hours to 30 days), and self-exclusion (6 months, 1 year, 3 years, or permanent). We encourage all players to use these tools proactively. For a full guide, visit our Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

To activate self-exclusion, log in to your 365scores account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred exclusion period. Your account will be locked immediately and you'll receive a confirmation email. Self-exclusion cannot be reversed before the chosen period ends. If you need emergency self-exclusion and cannot log in, email us at [email protected] and our team will action it right away. For more details, see our Responsible Gaming page.

365scores operates in compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations, the government body that oversees and licenses online gaming in the Philippines. PAGCOR regulations require platforms to enforce the 21+ age restriction, implement responsible gaming tools, follow AML (Anti-Money Laundering) procedures, and protect player data. We take our regulatory obligations seriously and are committed to providing a safe, fair, and transparent gaming environment for all Filipino players.

If you feel that your gaming is becoming a problem, please don't hesitate to reach out for help. You can use the self-exclusion and cool-off tools in your 365scores account immediately. You can also speak to a trusted friend or family member, or seek professional support. Gambling is addictive. Know when to stop. For more information on recognizing problem gambling and the tools available to you, visit our dedicated Responsible Gaming page.
⚙️ Technical Support

If a game freezes or crashes during a session on 365scores, first try refreshing your browser or closing and reopening the game. Your session data is saved server-side, so any bets placed before the crash will be recorded accurately — you won't lose a bet due to a technical glitch on our end. If the issue persists, try clearing your browser cache and cookies, or switch to a different browser. If you believe a bet was not settled correctly, contact our support team with the game name, date, and approximate time of the issue.

365scores works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (for iOS and macOS users). We recommend keeping your browser updated to the latest version for the best performance and security. If you're experiencing display issues or slow loading times, try disabling browser extensions or ad blockers, as these can sometimes interfere with game loading on the 365scores platform.

You can reach the 365scores support team by emailing [email protected]. Our support team is available to assist with account issues, payment queries, technical problems, and responsible gaming requests. When contacting support, please include your registered email address and a clear description of your issue so we can resolve it as quickly as possible. We aim to respond to all inquiries within 24 hours.

Still can't find your answer?

Our support team is ready to help with any question not covered in this FAQ. Whether it's a payment issue, a technical glitch, or a responsible gaming concern — we've got you covered.

Email us at:

We aim to respond within 24 hours. Please include your registered email and a description of your issue.


What Makes 365scores Different

Beyond the FAQ, here's a quick look at what sets 365scores apart as the go-to online gaming platform for Filipino players.

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Built for Filipino Players

365scores is designed with the Filipino market in mind — from GCash and Maya payment support to PHP pricing, local game preferences, and a platform that works smoothly even on mobile data connections.

Fast Payouts

Nobody likes waiting for their winnings. 365scores processes GCash and Maya withdrawals within hours, so your money gets to you quickly — no unnecessary delays or complicated procedures.

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Huge Game Library

From slots and bingo to live casino tables and the fan-favorite Fisher Game, 365scores offers hundreds of games to keep every type of player entertained — all in one platform.

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Secure & Regulated

365scores operates under PAGCOR regulations with SSL encryption, KYC verification, and AML compliance — so you can play with confidence knowing your account and funds are protected.

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Responsible Gaming First

We take player wellbeing seriously. 365scores provides deposit limits, loss limits, cool-off periods, and self-exclusion tools — because fun gaming is always responsible gaming. Gambling is addictive. Know when to stop.

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Mobile-First Experience

Play anywhere, anytime. 365scores is fully optimized for mobile browsers on both Android and iOS — no app download needed. Just open your browser and you're good to go, whether you're in BGC or Davao.


Ready to Play at 365scores?

Join thousands of Filipino players already enjoying slots, bingo, live casino, and more. Register today — it only takes a few minutes. Remember: you must be 21 or older to play.

🔞 21+ Only  |  🛡️ Gambling is addictive. Know when to stop.